Frankie Top | Cream Crepe

If I Buy a Pre-Order Item with an In-Stock Item, Will They Ship Separately?

No, they will not ship separately. When you place an order that includes both pre-order items and in-stock items, your entire order will be held until the pre-order items are ready to ship. Here’s how it works:

Why Do They Ship Together?

• Combining shipping ensures your order is sent out efficiently and reduces environmental impact by minimizing packaging and deliveries.
• This policy allows us to offer flat-rate shipping for your entire order.

Options to Receive In-Stock Items Sooner:

If you’d like to receive in-stock items before your pre-order is ready:

1. Place Separate Orders: If you need the in-stock items sooner, we recommend placing them in a separate order to ensure faster delivery.
2. Contact Us: Reach out to us at info@thelullabyclub.com.au to see if alternate arrangements are possible. Additional shipping fees may apply.

Shipping Timeline Reminder:

• Pre-order items will ship within the estimated timeframe provided on the product page.
• Once all items in your order are ready, you’ll receive a shipping confirmation with tracking details.

We appreciate your understanding and patience as we work to deliver your order in the most efficient and eco-friendly way possible.

Our pre-orders aren’t forever—we promise! Most pre-order items take about 10 weeks to land in our warehouse before they’re packed up and shipped to your door.

Want to stay in the loop (and be the first to hear about any delays)? Join our TLC Facebook Community—it’s where we share updates, sneak peeks, and a little sisterhood along the way.

Because good things take time… but not too much time.

If My Pre-Order Is Delayed, Will I Get a Refund?

Pre-orders are a great way to secure your favorite items before they’re officially restocked, but it’s important to note that delays can happen. Here’s what you need to know:

Refund Policy for Pre-Order Delays:

• No refunds are offered for delays outside of our control, such as shipping or production delays.
• By purchasing a pre-order item, you acknowledge that delivery timelines are estimates and there is a risk the item may take longer than expected.
• If we are unable to fulfill your order entirely, you will be issued a full refund.

Options for Delayed Pre-Orders:

1. Wait for the Shipment: We will keep you updated with revised shipping timelines and ensure your pre-order is fulfilled as soon as possible.
2. Contact Us for Support: While refunds aren’t available for delays, we’re here to help answer any questions you may have.

Why Delays Happen:

• Pre-orders are made-to-order, meaning stock is specifically allocated to you.
• Factors such as production timelines, shipping logistics, and customs processing may cause unexpected delays.

How to Stay Updated:

• Check the estimated shipping timeline provided on the product page at the time of purchase.
• Monitor tracking information, which will be sent via email once your order ships.
• Reach out to us at info@thelullabyclub.com.au if you have questions about your pre-order’s status.

We appreciate your patience and understanding when it comes to pre-orders. Our goal is to deliver your items as soon as possible, and we’ll always keep you updated along the way.

Full Payment at the Time of Purchase

To secure your pre-order, full payment is required at the time of purchase. This guarantees that the size and style you've selected are reserved specifically for you. Pre-orders operate on a "first come, first served" basis, ensuring that your item is allocated before stock becomes available to the general public.

Why Is Full Payment Necessary?

• Guaranteed Allocation: Your payment confirms that your item will be set aside as part of the upcoming restock.
• Limited Availability: Pre-orders are a great way to ensure you don’t miss out on popular items that sell out quickly.
• Simplified Process: By paying upfront, your order is automatically processed and ready to ship as soon as the stock arrives in our warehouse.

Payment Methods Accepted:

• Credit Cards
• PayPal
• Afterpay (where available)
• Other payment options supported at checkout

Important Notes:

• No Additional Charges: There will be no additional charges when the item is shipped; the full payment covers your order in advance.
• No Partial Payments: We are unable to accept deposits or partial payments for pre-orders. Full payment is required to secure your item.

Receipt and Confirmation:

After completing your purchase, you’ll receive an order confirmation email, which serves as your receipt. This email includes:

1. Your order number.
2. A summary of the items purchased.

If you have further questions about pre-order payments, please don’t hesitate to reach out to us at info@thelullabyclub.com.au. 💕